Trends that are changing theme park customer experience

Theme park technology never stands still.

We’re not talking about new rides and attractions, but everything else that goes on around them. Consumers now demand a high level of convenience, ease and efficiency, making engagement a high priority. The average visitor wants a more intuitive level of interaction, along with loyalty and reward schemes that are transparent, user-friendly and fun to use across all devices. Personalisation is a necessity. All this makes the deployment of an advanced customer-engagement platforms essential.


Educating Theme Park operators on the benefits of omni-channel retail in their parks and resorts.


Download research that reveals the consumer’s perspective to on-site catering and food services and the technology they expect to use today.

Guests expect parks’ engagement tech to smooth their path to pleasure

When guests enter the gates of a theme park or destination, they want a thrilling experience that is friction-free, highly personalised and memorable for the right reasons.

Omnico Theme Park Trends eBook

Five leading figures from across the globe have come together to outline what they believe are the key trends and opportunities in the theme park industry today.

Omnico US Retail Barometer

Explore the views, frustrations and expectations of U shoppers and the technology solutions required to improve the experience.

Omnico US Theme Park Research Report

New research highlights the latest value-add technology solutions that drive Theme Park visitor loyalty.

Omnico Kiosk Whitepaper

Providing Theme Park, Resort destination and Casino operators with insight into how Kiosks can increase revenues and visit frequency.

Five tips for retailers to better understand their customers

As our Retail Gap Barometer research has revealed, 96 per cent of UK consumers don’t believe retailers know what they want!

Omnico catering solutions brochure

Outlining the current marketing trends in the catering sector and the technology solutions on offer to embrace those trends.

Hospitality & catering 2018: throwing the till out the window

How to fully embrace technology innovation in 2018 and beyond

In the second of two articles, we explore the key POS and technology payment trends in the hospitality and catering industry for the year ahead.

Cutting the queue

Reducing queueing time is a major challenge for many retailers, with today’s time-poor consumers expecting a fast and convenient service for every type of purchase, whether it’s online shopping on Amazon or doing the weekly food shop.