Showing Blogs 1 - 12 of 21

Research shows you must remove the hassle from returns

Returns are a great source of frustration for everyone – the consumer and retailer alike. Research by Omnico among 2,000 U.S. consumers last year found nearly nine-in-ten customers (86 percent) get frustrated when they wait in store for a refund or exchange.

Enhance your POS system to transform customer experience

If the physical store is to flourish and evolve it’s important consumers don’t miss out on the choice, ease and simplicity of online shopping. Retailers need to stitch together the online and physical worlds so consumers always have the best experience possible.

SHOP AND EAT – WHY US RETAILERS NEED TO ENHANCE THEIR LEGACY POS TO INTEGRATE FOOD AND BEVERAGE

Habits are changing. Across many retail locations in the U.S. the growth of the experience economy is blurring lines. Shoppers regard eating and drinking as integral to the retail experience and expect their requirements to be met quickly and easily.

Enhance legacy POS to fit the vision of retail at NRF2020

Good news for retailers this month…the annual NRF expo in New York City, drove a key message that retail is excelling, particularly where it embraces technology to give customers what they want.

Apps and kiosks enabled by POS enhancement

New Omnico research revealed 86 percent of US consumers said they are ready to adopt scan and pay technology. But how do retailers with legacy 4690 POS integrate these new technologies? Our latest blog reveals all.

Sodexo ‘snack’ research highlights the need for more tech

A recent survey by Sodexo has revealed the newest snack trends coming to market in 2020 and the need for technology, including Kiosks and mobile apps, to support these trends. Read our blog to know more.

Guests demand less hassle, making a single transaction platform essential

Today’s theme parks, casinos and leisure destinations must provide consumers with a complete experience. As well as the attractions, accommodation and shows, it is the food and beverage, the retail outlets and merchandise stores that contribute to the overall experience.

Kiosks – boosting orders and customer experience for the food service

Kiosks are reshaping workplace cafeterias and fast-food restaurants. Understand how businesses can benefit from increases in average order volume, improved customer engagement and streamlined efficiency.

Caterers, technology and the fast-changing habits of diners

Customers’ habits are changing and suddenly caterers realise the future hangs on how they use technology for interaction.

Smooth as silk – how the theme park market in china can adapt to consumer tech demand

A vast amount of land in China is about to disappear under rides and roller-coasters as the country embraces theme parks with accelerating enthusiasm.

Apps with family-friendly features have great revenue potential

Safety is always paramount when considering the customer journey of a child through a theme park, no matter what the venue. Operators should, however, not limit their thinking about family-friendly technology to ride safety, nor think about customer journeys purely in terms of adults. Technology that is designed with different age groups in mind can simultaneously boost engagement and security for everyone.

Caterers, technology and the fast-changing habits of diners

Customers’ habits are changing and suddenly caterers realise the future hangs on how they use technology for interaction.