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Three steps to delivering seamless guest engagement
Learn what visitors want at attractions and how to deliver it
Featured posts
The Journey to Retail Customer Engagement 2.0
What’s important for retail brands now is understanding where they are on the journey
30% leap in contactless technology at attractions and casinos
As restrictions ease, venues rush to meet customer needs by upgrading guest engagement technology
Delivering seamless casino guest engagement – three step guide
Learn what guests want at casinos and how to deliver it
What started out as safety, is now what we come to expect
Long live post-Covid tech innovation!
What the future holds – an Amazon convergence between retail and theme parks
To infinity, and beyond!
Long-live the Kiosk!
How self-service Kiosks still have a place in a “touchless” post-Covid world
Guest Engagement 2.0
This is the year we reach a new era of seamless guest engagement
Smart technology offers a solution to Natasha’s Law
Going far beyond the expectations of Natasha’s Law
Casino’s re-open mask-free and see surge in visitors
Our top tips to regain revenue and boost loyalty from those visitors
Omnico Commerce: Create winning digital journeys at your casino
Find out how Omnico Commerce can improve guest experience and revenue at your casino
The frictionless shopping revolution is here to stay
It’s not surprising that smart retailers are taking inspiration from the likes of Amazon Go and investing in digital initiatives such as mobile scan-and-go technology to get ahead
A tough balancing act for visitor attractions – driving revenue vs. managing capacity
Nobody wants to read about scenes of ‘chaos’ at their attraction from queues of visitors and in-efficiencies in managing capacity.
Discover Omnico’s brand new room-service app
Our purchase channel package for casinos and attractions now creates a unified transaction journey — right down to hotel rooms.
Why contactless is vital to guest experience this summer
If you haven’t considered it yet or are struggling to get buy in for the switch, here are three key reasons you should go contactless at your attraction this summer
Rising demand for tech-first experiences at attractions
According to our research, over half of consumers believe attractions need to invest in technology to address COVID-19 safety concerns – and such investment would make them more likely to visit during and post pandemic.
3 reasons why legacy store technology has a right to remain post-covid it just needs a trusted partner to leverage it
Three things to consider that debunk the false rumors about legacy POS
Rise in demand for VIP experiences at attractions
Using the right technology to create personalized VIP experiences for guests, you’re making it more attractive for customers to upgrade, giving visitors the best experience possible, and creating more opportunities to upsell and drive loyalty.
5 steps to rebuild attractions, drive footfall, and boost loyalty in 2021
79% of consumers are reluctant to visit attractions in 2021 and 33% believe attractions aren’t doing enough to limit visitor numbers
Latest Resources
Roundtable: 4 things casino guests expect in 2021 and beyond
Learn what guests want at casinos and how to deliver it