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Omnico Group appoints new US General Manager and CRO, Keith Dunphy

Keith will lead the organization’s go-to-market strategy in North America and continue revenue growth across the US as he takes responsibility for Omnico’s global sales and marketing teams

Leading global transaction and engagement technology provider, Omnico Group, has appointed Keith Dunphy as its new US General Manager and Chief Revenue Officer (CRO). Keith will lead the organization’s go-to-market strategy in North America and continue revenue growth across the US as he takes responsibility for Omnico’s global sales and marketing teams.

Keith joins Omnico from NCR Corporation, where for the last four years he ran the North American Hospitality SMB business as Vice President and General Manager, providing executive and operational leadership across the region, and coordinating strategic direction for sales, services, and operations for small and mid-size restaurants. He brings over 20 years’ industry experience to the role, having also led global channel operations and sales strategy for leading technology companies such as HotSchedules, Avaya, and Nortel.

Omnico’s CEO, Mel Taylor, commented: “The US is an integral part of Omnico’s business, therefore expanding our senior leadership team in-region with people who fully appreciate the significant market opportunity is always a key priority. Based in Atlanta, Georgia, Keith brings a wealth of regional expertise in sales, business development, and go-to-market strategy to our team. As such Keith will play a pivotal role in driving our US business strategy and global sales of Omnico’s solutions. Providing a voice for our customers, partners and employees to support Omnico’s market growth. We are looking forward to working with him and further investing in our business both in US and other markets to deliver future excellence for our expanding customer base.”

Dunphy said: “Technology plays a huge role in how our customers run their businesses and improve the experience they provide their guests – that role will continue to increase as we move forward! Helping enable that is a passion of mine – and I love that these values are core to Omnico’s vision as a solutions provider. The current climate has undoubtedly transformed the industry – but it’s coming back stronger. Venues are figuring out how to engage their customers differently and drive loyalty in a post-pandemic world, and Omnico is uniquely positioned to help businesses do exactly that. I’m truly excited by the opportunity to grow Omnico’s strategy in the US, and develop market strategies that will benefit our customers the world over as we all navigate this new era of guest engagement.”

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