33%of retailers say biggest challenge in handling stock across different channels
26%of retailers plan to allow customers to order stock online, when shopping in-store
32%of retailers will invest in omni-channel tech to improve customer service and loyalty
13%of retailers plan to allow customers to order goods still in transit
Working with Martec International, the retail specialist consultancy, the research also found that just 13% of retailers had technology that allows in-store customers to order goods from another branch that has the item available – ultimately losing out on valuable sales.