57%Queuing for rides / attractions
32%Finding seating in busy food courts / on-site restaurants
30%Lack of information on queue lengths / wait times
27%Being unable to identify which rides have the shortest queue times
The results of this report highlight the biggest frustrations visitors have faced from previous trips or stays, rating what they believe will make their next visit more convenient and how the retail experience could be improved. This gives a critical insight into the future technology solutions operators should invest in to enhance the overall guest experience. In addition, the report looks at other future innovations, including Artificial Intelligence and the on-going use of Virtual Reality.