91%Pre-book entire trip
91%Ability to buy anything in the resort using a cashless device
87%Book a table in a restaurant ahead of when required
86%Purchase gifts for friends / family for the next visit
The following outlines the guest experiences that operators in China should be investing in to create the integrated resort of the future, as uncovered by our research. It is clear from these results that visitors today want to receive a single, integrated and digital resort experience, particularly with the ability to pre-book their trip, and during their visit be able to purchase and order anything using cashless devices.