53%of caterers say reducing food waste is the number one challenge
48%of caterers want to offer payment via app, kiosk or iPad
58%of caterers believe that reducing queue times will improve footfall
33%of caterers want to offer pre-booking functionality
This report reveals that shoppers now expect to be able to channel hop between online and physical stores whilst enjoying the same retail experience. Shoppers are demanding more ways to purchase and interact with a retailer, expecting greater product availability than ever before, more relevant information about products that may interest them, and quick and convenient ways of shopping, collecting and returning.