82%will buy more often from their workplace canteen with order ahead technology
70%will visit more frequently if the staff cafeteria operated a personalised loyalty program
61%don't visit more often because of queues to pay or be served
48%said they want to place an order using a phone app
This report explores employees’ attitudes to workplace cafeterias or restaurants, the problems they face, and how technology can enhance their experiences. It considers whether solutions such as cashless payment, order ahead, kiosks, self-scan / self-checkout and meal plans would encourage them to visit more often or change their spending habits and looks at the potential returns available.
What is clear from our research and our experience with leading contact caterers is that the industry must adapt and embrace new technologies available in order to thrive.