Dubai Parks & Resorts

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Omnico and Dubai Parks and Resorts have installed a single integrated and unified Point-Of-Sale (POS) system across all the parks’ retail and hospitality sites. This included 359 POS lanes across the retail, restaurant and entertainment sites, as well as a pre-booking and table management systems for the dining experiences.

Omnico was chosen because it is the only software company to be able to achieve this integration between both retail and hospitality systems on the scale required. It ensures all transactions and reservations across the separate parks are connected and collated centrally, ensuring a seamless experience for both Dubai Parks and Resorts, and their visitors.

Ensuring each of the merchandise outlets, restaurants and cafes are fully and seamlessly integrated, Omnico installed its full suite of omni-channel software products, known as Omnico Commerce. This includes omniEngage which enables visitors to make package meal, retail or ticket purchases, RFID wrist-bands to create a completely cashless experience, and omniBasket for both fixed and mobile retail and table ordering points. Over the coming months visitors to Dubai Parks and Resorts will also benefit from a new phase of the implementation; a consumer app that allows guests to pre-book their dining tables ahead of when they want it.

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