COVID-19 coronavirus customer update
An update on COVID-19
During the Coronavirus outbreak, Omnico is committed to taking all necessary action to continue to protect the safety and health of our employees and our customers. As such, we have put measures in place to ensure the safe continuation of business operations. Omnico will communicate immediately with our customers and partners should our ability to provide services be threatened for any reason. Please see below for an update on our current status and business continuity procedures.
We can work – and support – remotely
This is part of our business model and we’re well prepared to continue “business as usual”. Omnico has upgraded bandwidth and VPN connectivity to improve remote working. We operate remote support centres across a wide variety of locations on hand to provide Omnico software support and maintenance. In the event that government recommends certain workplace closures; or we feel that this is necessary, then we are ready to respond. Omnico has invested in technology and infrastructure to ensure that the business is both robust and adaptable to be able to cope with significant and potentially disruptive events. Our staff have the ability work from home if required and can remotely access our systems within a secure IT environment. They can also access and use their work phones when outside the office.
Restricted travel does not mean restricted service
Omnico is looking at ways to continue remotely with projects where travel restrictions have been imposed, and we are strongly encouraging the use of video conferencing to hold meetings. If remote working impacts the project in any way, we are being creative about how we can progress other activities. Project Managers will be in touch with any clients that have on-going projects requiring travel or known-projects that may be at potential risk due to the impact of the Coronavirus, to ensure we are able to provide a solution and consult through this difficult time.
On Site Requirements:
Please be aware that Omnico has followed relevant Government advice in each region and implemented a travel ban to all high-risk countries, as well as prohibiting all unnecessary travel. It is therefore essential that we contact customers to confirm any requirements for any on-site attendance in advance, making sure that staff are aware and compliant with local requirements.
Business continuity is in place
This addresses continuity of communications, emergency back-up of data, and restoration of services due to unexpected events. We have also received business continuity plans from our key service providers to ensure that our systems will remain active. We continue to watch the latest advice and will real-time adjust our policies accordingly.
Employee and client safety
The health, safety and well-being of our staff and clients is of paramount importance to us. We are therefore closely monitoring and implementing official guidelines government and health organisations relating to COVID-19.
• Any member of staff returning from affected overseas areas – or those who have family members or housemates recently returned from these regions – have been asked to self-isolate by working from home to avoid contact with other people.
• Client Meetings – we recognise that many clients may prefer to minimise their travel and face to face contact during this period and therefore can facilitate meetings by telephone or IP conference facilities and to be flexible how we work with you.
Please do get in touch with us if you have any further queries to either your specific account or project manager or by email to firstname.lastname@example.org
Our customer success team will be contacting you over the next few days.