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Research shows you must remove the hassle from returns

Returns are a great source of frustration for everyone – the consumer and retailer alike. Research by Omnico among 2,000 U.S. consumers last year found nearly nine-in-ten customers (86 percent) get frustrated when they wait in store for a refund or exchange.

Enhance your POS system to transform customer experience

If the physical store is to flourish and evolve it’s important consumers don’t miss out on the choice, ease and simplicity of online shopping. Retailers need to stitch together the online and physical worlds so consumers always have the best experience possible.


Habits are changing. Across many retail locations in the U.S. the growth of the experience economy is blurring lines. Shoppers regard eating and drinking as integral to the retail experience and expect their requirements to be met quickly and easily.

Enhance legacy POS to fit the vision of retail at NRF2020

Good news for retailers this month…the annual NRF expo in New York City, drove a key message that retail is excelling, particularly where it embraces technology to give customers what they want.

Apps and kiosks enabled by POS enhancement

New Omnico research revealed 86 percent of US consumers said they are ready to adopt scan and pay technology. But how do retailers with legacy 4690 POS integrate these new technologies? Our latest blog reveals all.

Omnico US 4690 Retail Research

Explore the views, frustrations and expectations of US shoppers and the technology solutions required for 4690 users to improve the experience.

Five tips for retailers to better understand their customers

As our Retail Gap Barometer research has revealed, 96 per cent of UK consumers don’t believe retailers know what they want!

Cutting the queue

Reducing queueing time is a major challenge for many retailers, with today’s time-poor consumers expecting a fast and convenient service for every type of purchase, whether it’s online shopping on Amazon or doing the weekly food shop.

Retailers to revamp payments infrastructure: how to improve legacy pos

The majority of retailers and merchants in the EMEA region are planning to increase their investment in new payment capabilities in the next 18 to 24 months, according a study by ACI Worldwide and Ovum.

RFID is opening the doors to a new concept of convenience shopping

Price and size matter when it comes to retail technology. Technologies such as Radio Frequency ID (RFID) have long been discussed but are now set to play a leading role in the transformation of retail.

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