Whitepapers

5 steps to rebuild attractions, drive footfall, and boost loyalty in 2021

79% of consumers are reluctant to visit attractions in 2021 and 33% believe attractions aren’t doing enough to limit visitor numbers

Download the report

Your guide to driving loyalty in attractions, post pandemic

COVID-19 is perhaps the greatest crisis the casino and attractions industry has ever faced, with the knock-on impact on consumer confidence set to continue to disrupt visitor numbers in 2021.

To find out how you can restore that confidence, we surveyed over 4,000 US and UK consumers to understand their concerns about returning, and worked with industry experts to find out what you can do to alleviate them.

79%
of consumers are reluctant to visit attractions in 2021
33%
believe attractions aren’t doing enough to limit visitor numbers

Read our report to find out:

  • How COVID-19 has impacted consumer and business confidence
  • The 5 trends that will help you regain consumer confidence and loyalty post pandemic
  • The solutions your business needs to implement to restore confidence and get visitors back through the gates and spending

Five ways you can drive footfall and loyalty in 2021

  • Make safety your number one priority 86% of consumers now research an attraction’s Covid-19 safety measures prior to booking
  • Give visitors a contactless experience 24% will only visit attractions offering contactless customer experiences
  • Focus on driving loyalty and retaining customers 86% of consumers say personalized offers would make them more likely to visit an attraction in 2021
  • Give guests a VIP experience 22% of consumers would feel safer on their visit if a VIP package were available
  • Use technology to create a competitive edge 56% of consumers believe technology to address Covid-19 safety is needed, and would make them more likely to visit an attraction during the pandemic

Keep up to date with all things customer engagement

Related Articles

A tough balancing act for visitor attractions – driving revenue vs. managing capacity

Nobody wants to read about scenes of ‘chaos’ at their attraction from queues of visitors and in-efficiencies in managing capacity.
Mobile app

Super-charging legacy retail

How Covid has accelerated innovation

4 Ways to drive casino loyalty post-Covid

Read our new guide to find out how technology can help Casinos regain lost revenue.

Start innovating today

Book a personalized demo